Responsible Gambling
We take responsible gambling seriously. We want every player to enjoy controlled, safe play and to be able to step back at any time. This page explains the protection principles we follow, the tools you can use to limit activity, how to spot problems and where to get professional help.
Our player protection principles
We provide clear tools and guidance so you can manage your play. We aim to make limits easy to set, give clear account information, and respond quickly if you ask for help. We do not encourage chasing losses and we recommend regular self‑checks to keep gambling recreational.
Activity‑control tools
Available controls let you manage how you use your account. Common tools include deposit limits, loss limits, session time limits, reality checks and temporary account breaks. These tools are accessible from your account settings and our support team can help you apply them.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable and intended to prevent overspending. If you need help reducing a limit or making it stricter, contact support and we will assist you.
Loss limits
Loss limits let you cap how much you can lose over a chosen period. Setting a loss limit helps avoid repeated chasing and keeps bankroll management under control. Changes to loss limits are designed to be straightforward and effective as soon as they take effect.
Time limits and session controls
Use session limits and reality checks to manage how long you play. You can set automatic reminders, force a short timeout or schedule regular breaks. These features help you step away if play becomes prolonged or distracting.
Self‑exclusion and account breaks
If you need a longer break, self‑exclusion options are available for short, medium or long periods. During self‑exclusion your account will be restricted and you will not be able to place bets. If you later choose to return, contact our support team to discuss next steps; we follow a careful process before restoring access.
Signs of problematic behaviour
- Spending more time or money than intended
- Trying to recover losses by increasing stakes
- Neglecting work, family or other commitments
- Hiding activity or lying about play
- Feeling anxious or restless about gambling
Tips for staying in control
Set limits before you play, stick to a budget, use reality checks, take regular breaks and avoid gambling when stressed or upset. Keep track of your deposits and losses and never gamble with money you cannot afford to lose. If you feel pressured, use a timeout or self‑exclude straight away.
Professional help and support organisations
If gambling stops being fun, reach out for help. Organisations offering support include GambleAware, GamCare and Gamblers Anonymous. These charities provide confidential advice, self‑help tools and referrals to local services. If you need immediate help, contact one of these organisations or speak to our support team for guidance on next steps.