Support is available to help with account-related questions, verification, technical concerns or general feedback. If you have any queries about slots, online casino, live casino, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins or live betting our team is ready to assist. Contact us for quick help with deposits, withdrawals, bonus issues or site access.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, email and in-site helpdesk. Typical response within 1 hour. Available in English. |
| General enquiries | [email protected] - product enquiries, complaints and billing questions. Response times vary by enquiry. |
| Affiliate enquiries | [email protected] - programme enquiries, payments and tracking support. Affiliate onboarding within 48 hours. |
| Phone | +44 20 7430 2951 - phone support for account verification and urgent issues. Calls answered Mon-Fri. |
| Working hours | Mon-Fri, 09:00-18:00. Live chat available 24/7 for basic enquiries. |
Email Support
For account issues, document requests, or anything needing detailed review please contact us by email at [email protected]. Email is the fastest way to share documents and full explanations. Include a clear subject line, your account ID and up-to-date contact details to avoid delays. We’ll respond as quickly as possible and may follow up if extra verification is required.
Contact Form
Response Time
Support response times: Our team handles most enquiries within one business day. Simple questions are usually resolved quickly via live chat or email, while requests requiring account checks, KYC or payment investigations may take longer depending on complexity. For complex cases we aim to update you with progress within 72 hours and will keep you informed until the issue is closed.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share what worked well or what could be clearer, and our team will review your comments carefully. Your feedback helps us improve the service and make the website easier and more enjoyable to use.